Order and Shipping Policy
policy.version: 1.0.0
Introduction:
Dear Customer, we are pleased to serve you. This policy clarifies all procedures to ensure your rights and a high-quality service for all client types.
1. Ordering and Browsing:- You can browse all available and out-of-stock products using advanced filters (Price, Category, Nutritional Value).
- Options to add to cart, wishlist, or "notify when available" are provided.
- Please note that pricing and stock availability may vary per branch depending on your location and order type.
- Currently, we offer Cash on Delivery (COD), whether picking up from a branch or through a delivery representative.
- Accurate data (Phone, ID, and Delivery Address) is required for successful order completion.
- Shipping Fees: Retail shipping fees are calculated based on the distance from the selected branch.
- Exemptions: Specific quantities may qualify for shipping discounts or exemptions. "Export" orders are handled under special arrangements.
- Tracking & Verification: You will receive automated notifications with representative details and tracking links.
- Receiving: You must provide the representative with the One-Time Password (OTP) sent to your phone to successfully complete the delivery.
- All orders are digitally documented with photos before packaging to ensure they meet your requirements.
- Customers may request a return or exchange via the app within the allowed period, subject to review based on our quality documentation.