1. Introduction

We are committed to the highest standards of financial transparency. This policy outlines the procedures for refunding payments to customers in cases of approved returns or cancellations, ensuring a trustworthy shopping experience.

2. Eligibility for Refunds

Refund procedures are initiated in the following cases:

• Upon approval of a "Return" request and verifying the integrity of the returned product against digital documentation records.

• If an order is canceled by management due to inventory or quality issues after payment has been made.

• In the event of a price difference resulting from an order modification agreed upon with the customer before delivery.

3. Refund Methods

As the current payment system primarily relies on Cash on Delivery (COD), refunds are processed through the following methods:

• Bank Transfer: The amount is transferred to the customer's bank account after providing the necessary details.

• Electronic Wallet (Store Credit): The amount can be added as "Credit" to the customer's account on the app to be used for future orders.

• Cash Refund via Branch: Customers may collect the refund in cash from the originating branch after prior coordination with management.

4. Processing Timeline

• Returned products are inspected within (2-3) business days of arrival at the warehouse.

• Following final approval, the refund process or wallet credit takes (5-7) business days. This duration may vary depending on the customer's bank policy.

5. Important Notes

• Please note that original shipping and delivery fees are non-refundable unless the return is due to a store error (damaged or mismatched product).

• The customer must ensure the accuracy of the bank details provided. The store is not responsible for any delays resulting from incorrect information